Shipping & Delivery

Do you offer international shipping?

Yes. We ship to a select list of countries (Germany, France, Spain, Netherlands, Switzerland, United States, Canada, Australia, New Zealand, Singapore and UAE). We are working to expand our network by adding further countries.

Will I need to pay customs tax/duty on my order?

For all non UK orders — yes. We are unable to offer a specific customs calculation at the time of checkout and have no control over these charges. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information.

How long will my order take to dispatch?

UK PROCESSING TIME

Standard delivery: Your order will take 1-2 business days for our warehouse to process, and it will ship and arrive within 2 business days after that.
Express delivery: Your order will take 1 business day for our warehouse to process before it is dispatched. Please note that during busy periods, processing may take a little longer.

INTERNATIONAL PROCESSING TIME

2 working days upon order confirmation

How long will my order take to arrive?

Once processed and dispatched:

UK STANDARD DELIVERY: 48 hours
UK EXPRESS: Next working day
INTERNATIONAL: 7-14 business days

From time to time, especially during peak seasons (such as the holiday period). It may take longer for your parcel to arrive. Once the parcel is with the carrier it is out of our control. We really do thank you for your patience. If it’s been eight days and still no sign of your item(s), please do get in touch with us and we will do everything we can to sort for you!

Which carrier will deliver my order?

UK

In the UK all standard orders will are usually shipped via Royal Mail Tracked48, EVERI, DHL, or UPS. For express shipping, orders will go out via DPD or EVERI. You will be sent a verified tracking number once your order has been dispatched.

NORTH AMERICA, EU, ASIA PACIFIC

These orders will usually be shipped via Hermes International and then handed off to a local carrier. For example, if you order from the USA, Hermes International will ship the parcel from the UK to USA and USPS will complete the delivery. We sometimes also ship via UPS or DHL. You will be sent a verified tracking number once your order has been dispatched.

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